Privacy Policy

This data protection and privacy policy, last updated on May 22, 2018, in response to the European Union’s General Data Protection Regulation (referred to in this notice as GDPR) provides information on how castlisting.com (also referred to in this notice as "we" or "us") uses personal data relating to users of its website and services (referred to in this notice as "you"). Our website and services are referred to in this notice as the " Web Site" and the "Services".

It also contains information on marketing activities and the use of cookies on our Web Site.

We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our Web Site. This policy will be continuously assessed against new technologies, business practices and our customers' needs.

1. What Personal Data Or Information Do We Collect and Why?

As an online community, we use the information you give us to improve our service and to tailor your experience through the site around your interests and professional background. For this reason, our reason for processing data under GDPR is, for the most part, based on Legitimate Interests.

When you visit our Web Site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web Site use information collected on an aggregate basis as you and others browse our Web Site.

We appreciate that, on joining our network, you have trusted us with your data. With this in mind, we pledge to respect your privacy, and be open about what we collect and how we use it. We will go to all reasonable lengths to ensure your data is kept safe.

We will work with you to ensure you are able to exercise the rights granted to you, as a data subject under GDPR. You can contact us using the contact details on the Web Site.

2. Your Information On Our Web Site

2.1 Personal Information You Choose to Provide by Visiting Our Website

If you visit our website, we will log your IP address and aggregate details about site usage. IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

2.2 Registration and Subscription Details

If you register with us and/or subscribe to certain Services, or for any of our events or newsletters, your registration and subscription details will be retained by us for the purposes of administering your account. Details we process for this purpose include: your name, address, email address, phone number and account passwords.

Where required for our subscription Services, your payment details will be collected and used by our third party payment provider for administering Contracts on our behalf. We may access such details to address any queries or confirm payments.

We will also collect your date of birth for verification purposes, and to confirm you that are over 18 years old. In exceptional circumstances, we may ask you to confirm your date of birth as a security question for identification purposes.

For feature purposes, other information data of yours may include (at your option):

- Full Legal Name and/or Stage Name/s

- Email

- Phone

- Date of Birth

- Gender

- Location (City, State)

- Biography / CV

- Film Resume/s uploaded as a doc/PDF file

- Headshots / Other Photographs

- Videos (links from youtube.com or Vimeo.com)


2.2.1. Email Information

When you enter your email address you are agreeing to receive newsletters from CastListing.com and/or its partners.

Your email address will only be accessible by CastListing.com. Your information WILL NOT be accessible by other members using the CastListing.com website unless posted in a section by you that will be publicly viewable.

2.3. Your Profile(s), Photo and Other Listing Content

If you upload a profile, photograph and/or other content, this will be visible to other users in accordance with the Services we provide to them. The information included within your profile varies depending on what type of user you are. Some information is required, and some is optional – this will be made clear at the point the information is requested. You can manually edit and/or correct most of your data.

You will have the choice whether your telephone number is made visible to other registered users. Unless you are classified as a Service Provider, your email and postal addresses are not visible to other users and your telephone number is not visible to unregistered users (unless you voluntarily enter any of these details in a free text field). See also clause 7 below.

You will also have the choice of whether your profile will be picked up by third party search engines, such as Google. Our Sites may provide an internal messaging Service for communications between registered users, meaning you do not need to publish your personal email address in order for employers or other users to contact you.

We will not publish your real age, but if you are an actor or other performer, you may wish to provide a playing age.

2.4. Contacting Us

If you contact us (via email, telephone, or otherwise), we may collect and retain your contact details and the contents of your communication. We shall use such details for the purpose of handling your questions and keeping records of communications. See also clause 2.5, below.

2.5. Other Use Of Your Personal Data

We may also use your personal data for the purposes of:

    • checking your compliance with our terms of service;
    • website administration and maintenance, and quality control;
    • investigating complaints and conducting risk assessments;
    • compliance with legal obligations, or protection and enforcement our legal rights and those of other users; and/or
    • managing actual or potential business transactions (i.e., in the case of an acquisition of our business).

Please also see paragraphs 3 and 4 below in relation to marketing communications, site analysis and monitoring.

3. Marketing Communications From Us and Third Parties

We may send you marketing materials by email or contact you by telephone for marketing purposes. We will only do this if relevant to the Services provided to you or otherwise with your consent.

If you are a candidate, you will have the option whether or not to receive communications (using our internal messaging system) from certain third party service providers, such as photographers and job providers. You may change your mind at any time by updating your profile settings.

If you recommend a friend to us for our Services, we may contact such friend using contact details provided by you in order to inquire whether they are interested in our Services. It is your responsibility to inform your friend that we may contact them in this way and ensure that they are happy for us to do so.

4. Cookies, Site Analysis and Monitoring

Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.

We may also use third party services such as Google Analytics to track the pages users have viewed on our Sites. The information collected is used anonymously for statistical purposes.

We also use cookies to enable us to identify whether or not a user is logged in to our Web Site and/or Services. We do not use cookies to build profiles of users for advertising or other purposes.

5. How Do We Collect Your Personal Data And Utilize The Information That You Provide To Us?

We collect the majority of personal data directly from you. We may also collect certain information from other users, for example, agents providing details of candidates or users recommending a friend (see paragraph 3 above). Other information about you, such as your previous roles or productions, may be collected from publicly available sources.

Where we collect personal data from you relating to other individuals (such as your staff or co-stars, management, agency, etc.), it is your responsibility to ensure such individuals are aware of that their details are being disclosed to and processed by us (unless this is not required in accordance with the requirements of GDPR and other relevant legislation).

Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our Web Site's content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs. Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law. Occasionally, we may also use the information we collect to notify you about important changes to our Web Site, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.

6. What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

7. How Do We Use Information We Collect from Cookies?

As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.


8. Use Of Your Personal Data By Other Users

Personal data within your profile, or otherwise submitted by you as content for the Sites, may be accessed by other users in accordance with the Services provided to them. While we seek to ensure all users agree to our terms of service, we are not responsible for the use or misuse of your personal data by other users (including, by way of example, any misuse of a candidate’s personal data by casting professionals, film-makers or other employers).

However, you may report to us if you experience any misuse of your personal data by any other user or third party in relation to our Sites or Services. We shall, at your expense, reasonably cooperate with you in enforcing our contractual terms against other users who have misused your personal data.

9. Disclosure of your personal data to other third parties

We may disclose your personal data to third parties where relevant to such purpose, including:

  • our service providers and professional advisers;
  • governmental bodies and law enforcement authorities;
  • any purchaser or (on terms of confidentiality) likely purchaser of our business; and
  • other third parties where required or permitted by law.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.

Nevertheless, we do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

10. How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.

11. What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Web Site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

12. Your Consent

By using our Web site you consent to our collection and use of your personal information as described in the Terms and Conditions. We reserve the right to amend the Terms and Conditions at any time with or without notice.

13. Our Commitment To Data Security:

Please note that your information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We keep your information for as long as we need to do in order to fulfil the service we offer, or to comply with requests from law enforcement agencies or regulators.

14. Removal of Your details from Our Web Site

You may request removal of your profile(s) and data from our Sites at any time, though we ask that you put such requests in writing.

15. Choice/Opt-In/Opt-Out

Emails sent to users of this site contain links that allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible. If for some reason the links fail to unsubscribe you from a particular mailing list the please contact support@CastListing.com.

16. Surveys & Promotions

From time-to-time our site requests information from users via surveys or promotions. Participation in these surveys or promotions is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age, etc). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

17. A Special Note About Minors

Children are not eligible to use our services unsupervised and we ask that children (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

18. Acquisition or Changes in Ownership

In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

19. Policy Modifications

We may change the Terms and Conditions from time to time. If/when changes are made to Terms and Conditions, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically.

20. Questions

We welcome you to contact us if you wish to exercise any of your other rights under GDPR. These include:

  • your right to be informed
  • your right to access and correct personal data
  • your right to erasure
  • your right to data portability
  • your right to object to data processing
  • your rights relating to automated decision making and profiling

All cases will be reviewed individually, in accordance with this policy, alongside GDPR and other relevant legislation.

Please also refer to our updated TERMS AND CONDITIONS here: https://castlisting.com/terms_and_conditions.php